Returns & Refunds Policy

Eligibility for Returns

· Items can be returned within 30 days of delivery.

· Products must be unused, unworn, and in original packaging with tags attached.

· Non‑returnable items: clearance products, intimate wear, and customized/personalized items.

· Refunds are issued to the original payment method within 5–7 business days after inspection.

· Shipping fees are non‑refundable unless the item was defective or incorrect.

· Customers will receive an email confirmation once the refund is processed.

We currently do not offer direct exchanges. Customers may return the item and place a new order.

· Domestic Returns (USA): Customers are responsible for return shipping unless the item is defective or incorrect.

· International Returns: Customers cover return shipping and any customs fees.

· If you receive a damaged or incorrect product, contact us within 7 days of delivery.

· Verzanda will provide a prepaid shipping label and issue a full refund or replacement.