FAQs

Orders & Payments

Q: What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and Shopify Payments.

Q: Can I change or cancel my order after placing it?

Orders can be modified or canceled within 12 hours of purchase. After that, processing begins and changes may not be possible.

Q: How long does shipping take?

USA: Standard 3–5 business days, Expedited 2–3 days, Express 1–2 days.

International: 7–21 business days depending on location.

Q: Do you ship internationally?

Yes, Verzanda ships worldwide. Customers are responsible for customs duties and taxes.

Q: How can I track my order?

You’ll receive a tracking number via email once your order ships.

Q: What is your return policy?

Items can be returned within 30 days of delivery if unused, unworn, and in original packaging.

Q: Who pays for return shipping?

Customers cover return shipping unless the item is defective or incorrect.

Q: How long does it take to get a refund?

Refunds are processed within 5–7 business days after we receive and inspect the item.

Q: Do you sell both men’s and women’s wear?

Yes, Verzanda offers a full range of men’s and women’s clothing, along with wallets and accessories.

Q: Are your products true to size?

We follow standard sizing charts. For best results, please check the Size Guide on each product page.

Q: How can I contact Verzanda?

You can reach us via the Contact Us page or email. We aim to respond within 24 hours.